❓ Frequently Asked Questions (FAQ) – Kumudam Jewellery Shop
We’re here to help! Below are answers to the most common questions about orders, payments, delivery, returns, and more.

1. Orders & Payments
Q: How can I place an order?
A: You can place an order directly on our website by selecting your favorite jewellery pieces, adding them to the cart, and completing the checkout process.

Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and digital wallets.

Q: Can I modify or cancel my order after placing it?
A: Yes, you can modify or cancel your order within 24 hours. Please email us at kumudamjewellery17@gmail.com as soon as possible.

2. Shipping & Delivery
Q: Do you offer shipping across India?
A: Yes, we provide nationwide shipping within India. Shipping fees may vary based on your location and order size.

Q: How long does delivery take?
A:

Standard Delivery: 5–7 business days

Express Delivery: 2–3 business days
Delivery times may vary depending on your location and courier service availability.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

3. Returns & Refunds
Q: What is your return policy?
A: You can return products within 7 days of delivery, provided they are unused, in original condition, and not customized. See our Return Policy for full details.

Q: How long do refunds take?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.

Q: Can I exchange a product?
A: Yes, exchanges are accepted within 7 days for unused, non-customized items in original condition.

4. Products & Customization
Q: Are your jewellery products covered under warranty?
A: Some items come with a manufacturer or shop warranty. Warranty information will be mentioned on the product page or invoice.

Q: Do you offer jewellery customization?
A: Yes! We offer custom-made jewellery for special occasions. For customization inquiries, please contact us at kumudamjewellery17@gmail.com.

5. Customer Support
Q: How can I contact customer service?
A:
📩 Email: kumudamjewellery17@gmail.com
We aim to respond to all queries within 24 hours during working days.