🔁 Return & Exchange Policy – Kumudam Jewellery Shop
At Kumudam Jewellery Shop, your satisfaction is important to us. If you're not fully happy with your purchase, we’re here to help—under the following guidelines:

1. Returns & Exchanges
You may request a return or exchange if the following conditions are met:

The request is made within 7 days of receiving the order

Items must be unused, in original packaging, and in resellable condition

Customized, engraved, or made-to-order items are non-returnable

Sale or clearance items are not eligible for return or exchange

2. How to Initiate a Return
To start a return or exchange:

Contact Us – Email kumudamjewellery17@gmail.com with your order number and the reason for the return

Approval & Instructions – Once approved, we’ll send you the return address and next steps

Return Shipping – Pack the item securely and ship it back; return shipping costs are borne by the customer (unless the product was damaged or incorrect)

Inspection & Processing – Once received, we will inspect the item and process your refund or exchange within 7 business days

3. Refund Policy
Refunds are issued to the original payment method

Processing Time: 5–10 business days depending on your bank or payment gateway

Shipping charges are non-refundable, unless the return is due to our error (e.g., defective or incorrect item)

If eligible, you may receive a replacement item or full refund

4. Non-Returnable Items
We do not accept returns or exchanges for:

Customized, engraved, or personalized jewelry

Items that are worn, damaged, or not in their original packaging

Sale, offer, or clearance products

5. Damaged or Incorrect Items
If your order arrives damaged, defective, or wrong, please contact us within 48 hours of delivery. Send clear photos of the product and packaging. We will resolve it promptly with a replacement or full refund.

6. Contact Us
For return requests, concerns, or support, contact us at:

📩 Email: kumudamjewellery17@gmail.com